Refund policy
Last updated: August 2026
1. Our Return Policy
Due to the nature of fragrance and personal care products, we do not accept returns on opened or used items. All sales are final unless the product is defective, damaged, or incorrect.
2. Eligible Claims
You may request a return, exchange, or refund only in the following cases:
- You received a damaged or leaking product
- You received the wrong product
- The product is defective or unusable
3. Reporting Deadline
All issues must be reported within 3 days of delivery. Claims made after this window will not be entertained.
4. How to Report
Contact us via WhatsApp or email within 3 days of delivery with:
- Your order number
- A clear photo or video of the issue
- A brief description of the problem
5. Damaged or Leaking Products
If your order arrives damaged or leaking:
- Do not discard the product or packaging
- Take a photo or video immediately
- Contact us within 3 days with proof
- We will arrange a replacement or refund after verification
6. Refund Method
Once your claim is approved, we will offer:
- Store credit (for future purchases), or
- Bank transfer / EasyPaisa / JazzCash — processed within 3–5 business days
7. Non-Returnable Items
The following are not eligible for return or refund:
- Opened or used fragrance products
- Products returned without prior approval
- Items reported after the 3-day window
- Gift sets that have been partially used
8. Exchange
Subject to stock availability, we may offer an exchange for eligible claims instead of a refund.